Certificate in Telecalling Executive Program

About the program

Train in voice clarity, call flow, objection handling, empathetic communication, and call documentation. Use scripts effectively and learn tools, ethics, and compliance to excel in outbound & inbound roles.

Why this certification

Practical, job-ready skills

Lifetime validity & verification

Industry-aligned curriculum

Employer-preferred + job assistance

Syllabus

Module 1: Intro to Telecalling & BPO

Inbound vs outbound; objectives & KPIs
Roles, structure, call flow & quality
Career growth paths

Module 2: Communication & Voice

Clarity, pronunciation, modulation, pace
Active listening, rapport; open/close
Objection handling; tone & empathy

Module 3: Selling & Persuasion

Needs analysis, pitch prep; features vs benefits
Rebuttals, trust, upsell/cross-sell
Closing, follow-ups, lead management

Module 4: Customer Handling & Process

Scripts, documentation, CRM usage
Complaints/escalations; time management
Transfers, holds, satisfaction

Module 5: Tools, Ethics & Compliance

Dialers, CRMs, data entry, call recording
DND, privacy, legal & policy adherence
Email/SMS follow-ups; quality checks

Module 6: Career & Professional Skills

Resume & interviews; grooming & behavior
Targets, productivity, stress management
Team lead/managerial pathways

Career scope & salary (India)

Telecalling Executive

Outbound sales/surveys.

₹12k–22k / month

Tele Sales Executive

Convert leads; targets.

₹14k–28k + incentives

Customer Acquisition Executive

Follow-ups, explain products.

₹15k–30k

Lead Generation Specialist

Cold calls, qualify prospects.

₹15k–25k

Appointment Setter

Schedule demos/meetings.

₹12k–20k

Debt Recovery / Collections

Recover overdues.

₹14k–26k

Insurance/Loan Telecaller

Explain policies & loans.

₹15k–28k + commissions

Outbound Executive

Campaigns, reporting.

₹13k–22k

Survey / Feedback Executive

Customer surveys & NPS.

₹12k–18k

Telemarketing Officer

Promotions via phone.

₹14k–25k

Apply Now Contact us